Refund and Shipping Policy

Q: Do you ship Australia wide?

Yes, orders all orders received before 10a m, will be delivered next business day Australia wide. If an order is placed after cut off time on Friday or on a Public holiday, orders will arrive the next business day .

Shipping & Delivery Policy

At Brunswick Blooms, we carefully prepare every order to ensure your flowers arrive as
fresh and beautiful as possible. Because our flowers are a perishable product, we use
specialised packaging and hydration technology designed to keep your blooms hydrated and protected while in transit.

Please read the following shipping and delivery information carefully before placing your order.

Melbourne Metro Delivery

We offer delivery throughout Melbourne and surrounding areas.

For orders being delivered within 35km of Brunswick, delivery is generally available
according to the delivery date selected at checkout.

For orders more than 35km from Brunswick, our standard delivery service is next business day, provided your order is placed before the applicable daily cut-off time.

Next Business Day Delivery

For locations more than 35km from Brunswick:

• Orders placed before 10:00am Monday–Thursday will generally be delivered the
following business day.
• Orders placed after 10:00am will generally be delivered on the second business day
following the order.
• Delivery timeframes are subject to courier availability and service conditions.
• We do not guarantee a specific delivery time unless a specific timed delivery service
has been purchased.

Please note that couriers do not generally deliver on weekends or Victorian public
holidays.

Weekend & Public Holiday Deliveries

Weekend delivery availability is limited and depends on the delivery location and service selected.

For major floral occasions, including Valentine’s Day and Mother’s Day, courier networks can experience significant congestion. We strongly recommend placing your order in advance to avoid delays.

Please note:

• Standard courier deliveries are not guaranteed on weekends or public holidays.
Mother’s Day falls on a Sunday, and standard interstate/courier deliveries cannot
arrive on Mother’s Day itself.
• Melbourne Metro orders may be eligible for Sunday delivery where this service is
specifically offered at checkout.
• Orders placed close to a public holiday may experience longer transit times.

Order Cut-Off Times

Our daily order cut-off time for next-business-day delivery is 10:00am.
Orders received after the relevant cut-off time will be processed on the next available
business day and may arrive one business day later than the standard timeframe.

For example:
Order placed Monday at 9:00am
→ Expected delivery Tuesday.

Order placed Monday at 5:00pm
→ Expected delivery Wednesday.

Please note that these timeframes are estimates and may be affected by courier delays, public holidays, peak periods, weather, or circumstances outside our control.

Interstate & Regional Delivery

We deliver our flowers using courier services, including specialist and national courier
networks.

Because our products are fresh and perishable, we limit the shipping distance and delivery services available to ensure your flowers remain in the best possible condition during transit.

Delivery availability and pricing will be displayed at checkout based on your delivery
address.

Some remote and regional locations may have extended delivery times or may not be
serviceable for fresh flowers.

If your address is outside our available delivery network, we will contact you as soon as
possible.

Our Fresh Flower Packaging

Your flowers are carefully prepared and packed specifically for transport.
Our flowers are shipped without a traditional water-filled vase. Instead, they are secured within our specialised packaging and hydration system.

Our patented hydration system provides your flowers with floral food and hydration for up to 75 hours while in transit, helping protect the blooms during their journey.

Because flowers are a natural and perishable product, some movement, dehydration, or minor changes in appearance can occur during transportation. This is normal and does not necessarily indicate that your flowers have been damaged.

Rose Guard Petals

Our roses are shipped with their natural guard petals intact.
Guard petals are the outer petals of the rose and are intentionally left on during transportation to protect the inner petals and preserve the quality of the bloom.

These petals may appear darker, browned, or slightly marked when your flowers arrive. This is completely normal. We recommend carefully removing the outer guard petals once your flowers have arrived to reveal the fresh petals underneath.

Delivery Instructions

Please ensure that the delivery address and recipient details provided at checkout are correct.

Where possible, please provide:
• A complete delivery address
• Recipient’s full name
• Contact telephone number
• Any relevant apartment, unit, or building information
• Safe delivery instructions

If the recipient is not available, the courier may leave the parcel in a safe location or follow the delivery instructions provided.

Brunswick Blooms cannot accept responsibility for delays or issues resulting from:

• Incorrect or incomplete addresses
• Incorrect recipient details
• The recipient not being available
• Restricted access to a property or building
• Inadequate delivery instructions
• A request by the customer to redirect the parcel after dispatch

If you need to change your delivery address, please contact us before your order has been dispatched. Once an order has been collected by the courier, we may be unable to make changes.

Tracking

Once your order has been dispatched, tracking information will be sent to the contact details provided at checkout.

Please use the tracking information to monitor the progress of your delivery.
Once your order has been handed to the courier, delivery is managed by the courier network.

While we work closely with our delivery partners, we cannot guarantee a specific delivery time or be responsible for delays caused by the courier.

If your tracking information has not updated or your parcel appears to be delayed, please contact us and we will assist where possible.

Delays

Although we take every precaution to ensure your flowers arrive on time and in excellent condition, delivery delays can occasionally occur.

Delays may result from:
• Courier network congestion
• Severe weather
• Public holidays
• Peak periods such as Valentine’s Day and Mother’s Day
• Incorrect or incomplete delivery information
• Transport disruptions
• Circumstances outside our control

We do not consider a courier delay, by itself, to constitute a failure to provide the product where the order has been dispatched within the applicable processing timeframe.

For time-sensitive occasions, we strongly recommend ordering in advance.

Perishable Products

Fresh flowers are a perishable product and cannot be treated in the same way as standard non-perishable goods.

Once your flowers have been delivered, they should be unpacked and cared for as soon as possible.

Please follow the care instructions provided with your order to ensure maximum vase life.

Brunswick Blooms is not responsible for deterioration caused by the recipient failing to
unpack, hydrate, or appropriately care for the flowers after delivery.

Failed or Unsuccessful Delivery

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, access is restricted, or delivery instructions cannot be followed, additional delivery charges may apply if a re-delivery is required.

Where possible, the courier may leave the flowers in a safe location.
Please ensure the recipient is aware that a delivery is being made, particularly for flowers intended as a surprise.

Damaged or Incorrect Orders

We take great care when preparing every order.

If your flowers arrive damaged, significantly compromised, or you have received an incorrect or missing item, please contact us as soon as possible.

To allow us to properly assess the issue, please provide:

1. Your order number
2. Clear photographs of the flowers and packaging
3. A description of the issue
4. Photographs of any damaged or incorrect items

Claims should be made as soon as possible after delivery and preferably within 24 hours, as flowers are a perishable product.

We will assess each matter individually and work with you to reach an appropriate resolution.

Important Delivery Notice

By placing an order with Brunswick Blooms, you acknowledge that fresh flowers are a
perishable product and that delivery timeframes are estimates rather than guaranteed delivery times unless expressly stated otherwise.

Our team will always do everything reasonably possible to ensure your flowers are prepared, dispatched, and delivered within the applicable timeframe.

For important occasions, we recommend ordering early to allow sufficient time for any
unforeseen courier or transport delays.

If you have any questions about delivery before placing your order, please contact our team and we will be happy to assist.

Need help?

Frequently Asked Questions

Do you offer same day delivery?

Brunswick Blooms are pleased to offer same-day delivery within 30km of Brunswick, Melbourne, Victoria when ordered before 12.30pm Monday to Friday. Saturday and Sunday orders cut-off is 10am.

Do you ship Australia wide?

Yes, orders all orders received before 10am, will be delivered next business day Australia wide.

If an order is placed after cut off time on Friday or on a Public holiday, orders will arrive the next business day.

I want to order ahead of time, can I do this?

Yes, simply utilise the calendar featured in our checkout to select the date required, to ensure timely delivery.

Can I select time of my delivery?

In short, no. Due to the high volume of orders Australia wide, this means we are unable to guarantee an exact delivery time.

If you need your order delivered by a certain time we are happy to help organise a priority courier - but it will cost a little extra! Please email hello@brunswickblooms for a quote prior to ordering to ensure your request can be fulfilled.

How much is delivery?

$21.95 flat rate Australia wide.

What happens if my order is late?

Orders are processed daily and dispatched by 12:30pm with delivery scheduled until 9pm daily.

It is important to note, that although national orders are delivered next business day, at times there can be a delay of a day, depending on our third party courier partners. This is beyond our control and Brunswick Blooms cannot be held responsible for delays during transit.

In the circumstance of the gift not being received by the recipient within the date selected, please contact us ASAP and Brunswick Blooms will contact our third-party logistics company to launch an investigation. We aim to provide a resolution within 24 hours of the investigation launch. Please note, we are unable to send to PO Boxes.

What If the recipient is not home to accept delivery?

Our orders are all sent with authority to leave (ATL), as we understand, the recipient may not be present at time of delivery.

In the event an order cannot be received by the recipient and / or it is not safe to do so, ie: package left in rain or no access to an apartment building, the gift will be returned to Brunswick Blooms or to the nearest post office and a re-delivery fee as well as a potential product replacement fee for any flowers that need to be replenished will apply.

The recipients address is a little tricky to locate. What do I do?

If gifts are being delivered to an apartment or unit address, the customer is responsible for ensuring that the recipient will be available on the day to receive the gift. If the recipient is not home and the courier cannot gain access to the building to leave the gift in a safe place the gift will be deemed ‘undeliverable’ and returned to Brunswick Blooms.

Feel free to leave a note in the “special instructions” section on our order page, via there are any instructions that will assist with successful delivery.

Business Address: Please provide the name of the business and where the flowers should be delivered to. Ie: reception, building concierge etc

Residential Address: Locked gates and secure apartment buildings can make things tricky! Provide as much info as possible to ensure successful delivery.

Hospital Address: Please provide the name of the hospital, the name of the ward and bed number as well.

What happens if I provide incorrect delivery instructions?

Not to worry- as long as you email us at hello@brunswickblooms.com before your order has left our warehouse we can update any address details. If it has been despatched then a change of delivery fee will apply.

Can I track my order?

Absolutely. As soon as the order is collected by our couriers, a tracking link will be sent via text or email to the details provided at checkout, so you can follow your blooms journey to their new home.

Do you deliver on public holidays?

We do not operate on public holidays so products will be delivered next business day. If an order is placed to arrive on a public holiday, we will deliver on the next working day.

I have a different delivery question

Incorrect and incomplete addresses

If an incorrect or incomplete address is provided and the order is delivered as per your instructions, we can accept no responsibility for the error. In the event the order cannot be delivered, it will be redirected to Brunswick Blooms. We will then get in touch to redeliver, however the customer will incur an additional delivery charge as well as a potential product replacement fee for any flowers that need to be replenished. This will be discussed and organised prior to redelivery.

How to prepare roses for display?

At Brunswick Blooms we take great pride in the quality of our roses, which are shipped with protective guard petals to ensure they arrive in pristine condition. Guard petals are the outer layers of a rose that serve as a shield, protecting the delicate inner petals from damage during transit. These petals help maintain freshness and prevent bruising, allowing your roses to bloom beautifully upon arrival.

To prepare your roses for display, simply remove the guard petals by gently peeling them away from the base. This not only enhances the beauty of your bouquet but also allows the inner petals to fully open and showcase their vibrant colors.