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Frequently Asked Questions
DELIVERY
Brunswick Blooms are pleased to offer same-day delivery within 30km of Brunswick, Melbourne, Victoria when ordered before 12.30pm Monday to Friday. Saturday and Sunday orders cut-off is 10am.
Yes, orders all orders received before 10am, will be delivered next business day Australia wide.
If an order is placed after cut off time on Friday or on a Public holiday, orders will arrive the next business day.
Yes, simply utilise the calendar featured in our checkout to select the date required, to ensure timely delivery.
In short, no. Due to the high volume of orders Australia wide, this means we are unable to guarantee an exact delivery time.
If you need your order delivered by a certain time we are happy to help organise a priority courier - but it will cost a little extra! Please email hello@brunswickblooms for a quote prior to ordering to ensure your request can be fulfilled.
$21.95 flat rate Australia wide.
Orders are processed daily and dispatched by 12:30pm with delivery scheduled until 9pm daily.
It is important to note, that although national orders are delivered next business day, at times there can be a delay of a day, depending on our third party courier partners. This is beyond our control and Brunswick Blooms cannot be held responsible for delays during transit.
In the circumstance of the gift not being received by the recipient within the date selected, please contact us ASAP and Brunswick Blooms will contact our third-party logistics company to launch an investigation. We aim to provide a resolution within 24 hours of the investigation launch. Please note, we are unable to send to PO Boxes.
Our orders are all sent with authority to leave (ATL), as we understand, the recipient may not be present at time of delivery.
In the event an order cannot be received by the recipient and / or it is not safe to do so, ie: package left in rain or no access to an apartment building, the gift will be returned to Brunswick Blooms or to the nearest post office and a re-delivery fee as well as a potential product replacement fee for any flowers that need to be replenished will apply.
If gifts are being delivered to an apartment or unit address, the customer is responsible for ensuring that the recipient will be available on the day to receive the gift. If the recipient is not home and the courier cannot gain access to the building to leave the gift in a safe place the gift will be deemed ‘undeliverable’ and returned to Brunswick Blooms.
Feel free to leave a note in the “special instructions” section on our order page, via there are any instructions that will assist with successful delivery.
Business Address: Please provide the name of the business and where the flowers should be delivered to. Ie: reception, building concierge etc
Residential Address: Locked gates and secure apartment buildings can make things tricky! Provide as much info as possible to ensure successful delivery.
Hospital Address: Please provide the name of the hospital, the name of the ward and bed number as well.
What happens if I provide incorrect delivery instructions?
Not to worry- as long as you email us at hello@brunswickblooms.com before your order has left our warehouse we can update any address details. If it has been despatched then a change of delivery fee will apply.
Absolutely. As soon as the order is collected by our couriers, a tracking link will be sent via text or email to the details provided at checkout, so you can follow your blooms journey to their new home.
We do not operate on public holidays so products will be delivered next business day. If an order is placed to arrive on a public holiday, we will deliver on the next working day.
Contact us at hello@brunswickblooms.com and we will endeavour to respond ASAP.
If an incorrect or incomplete address is provided and the order is delivered as per your instructions, we can accept no responsibility for the error. In the event the order cannot be delivered, it will be redirected to Brunswick Blooms. We will then get in touch to redeliver, however the customer will incur an additional delivery charge as well as a potential product replacement fee for any flowers that need to be replenished. This will be discussed and organised prior to redelivery.
At Brunswick Blooms we take great pride in the quality of our roses, which are shipped with protective guard petals to ensure they arrive in pristine condition. Guard petals are the outer layers of a rose that serve as a shield, protecting the delicate inner petals from damage during transit. These petals help maintain freshness and prevent bruising, allowing your roses to bloom beautifully upon arrival.
To prepare your roses for display, simply remove the guard petals by gently peeling them away from the base. This not only enhances the beauty of your bouquet but also allows the inner petals to fully open and showcase their vibrant colors.
Subscription
A subscription lets you enjoy fresh blooms delivered to your doorstep every month - effortless, consistent, and thoughtfully timed.
Your flowers are delivered each month. Each order is prepared and sent automatically, so you never have to reorder.
This is a pay-as-you-go subscription. You’ll be charged before each monthly delivery - no upfront commitment required.
Yes - subscribers enjoy 15% off every delivery, starting from your very first order.
Anytime. You can log into your account to adjust your schedule, skip a delivery, update details, or make changes with ease.
Yes you can! Choose from our premium selection and receive different types of bouquet every month.
Yes - you can skip a month or reschedule your next delivery whenever you need.
Subscriptions require a minimum commitment of 3 orders before cancellation is available. After your third order, you may cancel anytime through your customer portal.
Yes, you’ll receive an email reminder before each renewal so you’re always in control.